Returns & Cancellation
Updated: 12/29/2025
Right of withdrawal
You can withdraw within 14 days unless excluded (custom goods).
How to withdraw
- Send us an email to hello@pxlshirt.com with your order details
- State you want to withdraw within 14 days of receipt
- We confirm receipt and next steps
Exceptions
- Custom-made or personalized goods
- Digital content after download when you consented to start immediately
- Items with hygiene seal broken
Defective or wrong items
If something is wrong, we fix or replace.
- Report damage or misprint with photos
- Include order number and description
Report in 3 steps
- Email hello@pxlshirt.com with photos
- Describe the issue and when noticed
- Wait for return/replace instructions
Cancel before production
Before production
- You can cancel before printing starts
- We confirm cancellation by email
After production started
Once printing started, cancellation may not be possible for custom goods.
- Contact us ASAP at {email}
- We check status and options
Refunds
Timeline
- Approved refunds are processed within 14 days
- We refund to the original payment method
Amounts
- Product price and standard shipping if applicable
- We may withhold value loss for handled/used items
Returns shipping
- Use provided return instructions
- Pack items safely and include order number
- Send tracking if available
Unannounced returns may be refused; always contact us first.
Digital content
By starting the download/generation you consent to performance; withdrawal can expire.
Warranty
- Statutory warranty rights apply
- Keep proof of purchase
Return conditions
- Items must be in original condition unless defective
- Include all accessories and packaging where possible
Withdrawal form (sample)
You can use your own wording; a formal form is not required.
Contact
[PARTNER GMBH NAME]
[STRASSE HAUSNUMMER]
[PLZ] [STADT], Germany
Email: hello@pxlshirt.com
We reply as soon as possible with next steps.
Complaints
- You can reach out via {email}
- You may use the EU ODR platform: https://ec.europa.eu/consumers/odr